Frequently Asked Questions
Registration & Trial Lessons
1. Can I book a free trial lesson?
Yes, we provide one free trial lesson before subscription.
2. How do I register after the trial?
Choose your plan on our website and the academy will send you official meeting links.
3. Can parents join their children’s classes?
Parents may sit with children under 12 during lessons, but should not interrupt the session.
4. Can I choose my teacher?
The academy matches you with the most suitable teacher. Requests can be made, but final assignment depends on availability.
Lessons & Communication
1. How are lessons conducted?
All lessons are held via official academy meeting links only.
2. Can I contact my teacher directly?
No, all communication is strictly through academy support.
3. What if I face technical issues during class?
Contact academy support immediately. We’ll help you reschedule if needed.
4. Which platforms do you use for classes?
All lessons are conducted through our official academy meeting platform. We will send you the meeting link directly, and it works smoothly on iOS, Android, PC, or any web browser.
5. Can I record the lessons?
No, lessons cannot be recorded by students or parents. Some sessions may be recorded by the academy for quality purposes.
Scheduling & Attendance
1. How can I reschedule a class?
Contact support at least 5 hours before. Maximum 3 reschedules per month.
2. What if I miss a class without notice?
Missed classes without notice cannot be made up, except for emergencies.
3. Can I take a short break?
Breaks under 1 week don’t require notice. Longer breaks should be reported to support.
4. What happens during public holidays?
We pause for Eid Al-Fitr (3 days) and Eid Al-Adha (4 days). These are teacher holidays and are not replaced.
Pricing & Payments
1. What is the hourly rate?
$9.99 per hour.
2. How do payments work?
Payments are monthly, either automatic subscription or manual renewal.
3. What happens if I pay late?
Your classes will pause until payment is received.
4. Can I get a refund?
Yes, for unused classes if you notify support at least 2 days before your stop date.
5. Do you offer discounts for families?
Yes, contact support for available family packages.
Progress & Quality
1. How do I track my progress?
Teachers leave notes after each class, and quarterly reports are shared.
2. Do you have exams or assessments?
Yes, periodic evaluations help track Quran recitation and Tajweed progress.
3. How does the academy maintain teaching quality?
Through teacher training, student feedback, and continuous monitoring.
Policies & Rules
1. Can I continue learning with my teacher outside the academy?
No, this is against academy policy.
2.Is there a dress code?
Yes, modest and respectful attire is required for all classes.
3. What happens if a teacher is late?
Any missed time will be made up. Report repeated delays to support.
4. What is your cancellation policy?
Inform us 2 days before your final class. Refunds are given for unused sessions.
Support & Technical Help
1. How do I contact support?
No, this is against academy policy.
2.What if I face internet issues?
Yes, modest and respectful attire is required for all classes.
3. How fast does support respond?
Any missed time will be made up. Report repeated delays to support.
4. Can support change my teacher if I’m not satisfied?
Inform us 2 days before your final class. Refunds are given for unused sessions.
Privacy & Data
1. How is my data protected?
All personal details are strictly confidential and never shared.
2.Do you store payment information?
No, payments are processed securely via trusted providers.
3. Are classes recorded?
Some may be recorded for quality control, but never shared without permission.
